FAQ'S

This is more common that your probably think! If this happens to you, simply contact the office so we can check availability of other sizes in the facility. If the size you want to change to is available, we will assist you in the transition.

Not at this specific location, but our sister facility, Do-It Yourself Storage, does! They are located just down the road at 822 US 25/70 in Dandridge. These units stay within a consistent temperature range, which we always recommend if you’re storing things like electronics, old photos, or artwork that can be sensitive to the heat and cold.

You may not store any items that are explosive, flammable, odorous, hazardous, corrosive or perishable. These items can include food, drinks, fireworks, propane tanks, chemicals, etc. If you think you have an item that is prohibited but are unsure, please contact the office for clarification.

These spaces are in high-demand and usually require a one-year lease. Give us a call, shoot us an email, or stop by the office during business hours to see what’s open. If we’re full, we can put you on a waitlist and reach out as soon as a spot becomes available.

Renting a unit is simple. Either select and rent your unit online, give us a call, or stop by in person. Units are rented on a month-to-month basis and require no deposit. You can either pay online, over the phone, or in person.

No! We understand some people have commitment issues, which is why all self storage rentals are done on a month-to-month basis. You can even pay your monthly rent online.

Yes, your unit will come with a free padlock inside! You are welcome to bring your own personal lock if you prefer something different.

We're sorry to see you go! Here's what you need to do. We do not require advanced notice to vacate. Make sure everything has been moved out of your storage unit and the lock has been removed. Let us know when you are completely moved out of the unit. Once the unit has been inspected, it will be marked as officially vacant. Please take note: Rent WILL NOT be pro-rated. Units are rented on a month-to-month basis. Please keep us in mind the next time you need self storage unit.

Please feel free to send an email, stop by the office, call us at (865) 397-0022 and we can update your information.

Yes. We can setup automatic payment using a credit card or directly from a bank account.

Payments can be made online, over the phone or in person. Phone payments can be made by debit card, credit card, or bank transfer. We accept Visa, MasterCard, Discover or American Express. We can always process your payment in the office as well. In person, we take cash, check, debit or credit cards, or bank transfer.

Yes, property protection is highly recommended to protect the value of your belongings. We do offer a competitive property protection plan for your belongings, you can check with your personal insurance provider as well.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.